The corporate objective of The Motoring Organisation Limited (“the Organisation”) is to achieve long-term profitability by providing vehicle aftercare products and services, which conform to the requirements of our Consumer base.

The Organisation operates a Quality Management System that has gained ISO 9001:2015 certification, including aspects specific to its scope of certification

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The management is committed to:

•  Develop and improve the Quality Management SysteM

• Continually improve the effectiveness of the Quality Management System

• The enhancement of customer satisfaction

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The management has a continuing commitment to:

• Ensure that customer needs and expectations are determined and fulfilled to achieve customer satisfaction

• Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements

• Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes

• Ensure that the Management Reviews set and review the Quality Objectives and report on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System

• Ensure the availability of resources

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The Organisation is unreservedly committed to good quality practices, taking regard of the applicable requirements of the legislative bodies that regulate our industries and the continual improvement of all that we do. 

The Organisation and its personnel share a belief in the importance of personal contact, a professional approach to business, and high ethical standards as the surest route to providing our Customers with the excellent quality of service they both expect and deserve. 

To achieve this goal, the Organisation provides: 

• Sound analyses of Customer specialised requirements 

• Technically accurate, up to date, support 

• Scheme administration services which promptly and efficiently settle claims payments for and on behalf of its Customers 

• A flexible approach to meeting the special requirements of its Clients Underpinning these services are our policies to: 

• Only select and recruit people who possess up to date technical skills and experience in areas pertinent to the core activities of the business 

• Provide our personnel with opportunities to improve and update their skills

• Use the knowledge and expertise of our staff to offer our Customer the best administrative services in accordance with their requirements 

• Adopt practices that enhance our ability to offer competitively priced services in a prompt and courteous fashion 

• Ensure that all analyses, business propositions, recommendations and working procedures are documented clearly and concisely whether for use internally or by Customers 

• Monitor our business processes so that we can measure service level performance against customer requirements 

• Strive for continuous improvement within existing service levels

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All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Management System.

The Organisation constantly monitors its Quality performance and implements improvements when appropriate.

The Organisation is committed to meet all quality requirements and enable continual improvement of the quality system. Staff are encouraged to suggest ways in which improvements can be made.

Copies of the Quality Policy are made available to all members of staff and relevant interested parties.

The ongoing suitability of this Quality Policy and the quality objectives is reviewed during each Management review meeting.

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